Behind faster police response times

The impact of effective emergency call handling

According to the BBC, Cambridgeshire Police has significantly improved its emergency call response performance. The force is now answering the vast majority of 999 calls within 10 seconds, highlighting the impact that effective contact centre processes can have on frontline service delivery.

The story is a powerful reminder that faster emergency response starts with the first point of contact. Whether in policing or other public sector services, organisations are under growing pressure to manage increasing demand while maintaining high levels of service. Modern contact centre technology, real-time insights and AI-powered support can help teams handle enquiries more efficiently, reduce wait times and ensure citizens get the help they need faster.

As public sector organisations continue their digital transformation journey, investing in smarter call handling capabilities is becoming a key driver of better citizen experiences and operational performance.

At Procurement Services we can support the teams behind every emergency call

Our Communications Solutions and Associated Telephony Services framework gives organisations access to a range of suppliers who can support how you manage and respond to incoming calls, such as enabling more effective handling and routing, to ensure they reach the right service.

Our Financial Leasing Solutions framework can support organisations in accessing the communications tools they need without the upfront capital investment. Through ICT and Telecommunications Equipment and Software (LOT 6), it enables you to spread the cost of solutions such as contact centre platforms into manageable payments, supporting organisations to spread costs over time where investment in infrastructure is required. 

For more information contact us.